| Software | DAG+ | |||||||
|---|---|---|---|---|---|---|---|---|
| Forecast market for customer relationship management (CRM), | ||||||||
| worldwide. | ||||||||
| $-bil | ||||||||
| 1998 | 1.8 | |||||||
| 2002 | 11.6 | |||||||
| AGR | 59.3% | |||||||
| JOURNAL/SOURCE/TITLE | DATE | PAGE | ||||||
| WASHINGTON TECHNOLOGY/ | 16-Aug-99 |
20 |
||||||
| AMR Research/ | ||||||||
| BOOMING MARKET SEEN | ||||||||
| FOR CUSTOMER.... | ||||||||
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